: Connect your USB device to your computer. The technician can then "grab" the device and begin servicing. IncentivesPro Availability and Distribution The Customer Module is
| Issue | Solution | |-------|----------| | “Server not found” | Check technician’s IP. Ensure firewall allows port 5656 out. | | Device connects but shows “Driver error” | Restart the customer module with admin rights. | | Slow performance | Use wired network or VPN with low latency. | | Device disappears after reboot | Reconnect manually, or set “Connect on startup” in device properties. |
A lightweight, portable application run by the end-user to send their USB data to the technician. Key Features of Customer Module Version 1.9.7
Close all local background software, managers, or syncing tools using the device. High latency or packet loss on the network. : Connect your USB device to your computer
The application is available in both versions and has a very small footprint. The Customer Module executable is approximately 6.4 MB in size, making it easy to distribute via email or messaging platforms.
The customer clicks Next and enters the technician’s Public IP address or hostname.
Once connected, the client right-clicks the desired USB device and selects "Connect." Ensure firewall allows port 5656 out
Version 1.9.7 is a specialized legacy version of the software, often sought for its stability and specific compatibility with older workflows.
Before the customer can connect, the technician must prepare their environment:
Close the application once the technician is done. Because it is portable, closing the program completely severs the remote bridge. Troubleshooting Common 1.9.7 Errors | | Device disappears after reboot | Reconnect
Using the customer module involves a straightforward, linear process:
What specific (e.g., smartphone, dongle, diagnostic tool) are you trying to redirect?