Check if its status is "Running." If not, right-click and select . Ensure the Startup Type is set to Automatic . 2. Verify Basic Network Connectivity
Given that this is one of the most common causes, it's the perfect place to start:
A breakdown in communication between the Session Host and the Active Directory Domain Controller prevents user validation during routing. Step-by-Step Solutions to Fix the Error
In some enterprise environments, mismatched security layers (SSL/TLS vs. RDP Security Layer) can trigger this error.
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is often described as a "ghost in the machine". It typically appears when a user is just seconds away from a successful connection, only for the session to terminate with a generic "This computer can't connect to the remote computer" message. The Story of the Broken Broker
: The Remote Desktop Connection Broker (tssdis.exe) may be stopped or failed to start automatically after a Windows update.
If none of the above steps resolve the issue, the Windows Event Logs can provide more specific clues about the failure. On the , open Event Viewer .
If any service is not running, right-click and select . If a service fails to start, check the Windows Event Logs for more details.
If the terminal services on your remote server or workstation are hung, rebooting the relevant services will often clear the error.
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