The customer-side application is lightweight and portable, meaning the customer does not need admin rights or complex installation steps to use it.
Click on "Connect Customer" (or similar phrasing in 1.9.7).
Obtain the usb_redirector_technician_edition_1.9.7.exe installer from a verified source.
Locate the within the installation folder or download it separately from the IncentivesPro Downloads page . Usb Redirector Technician Edition 1.9.7 Setup
. This is a portable executable that doesn't require a full installation. The customer enters the Technician's ID and clicks "Connect." The Redirection:
The software operates over standard TCP/IP, supporting connections across LAN, WLAN, or the Internet.
USB Redirector Technician Edition 1.9.7 Setup: A Comprehensive Guide Locate the within the installation folder or download
: Windows Firewall or router blocking the connection port.
: Customers do not need admin privileges to run the basic client module.
A green checkmark will appear, and you can now use your own tools and programs on the remote device. Troubleshooting & Security Connection Errors: If the connection fails, verify that your is correct (visit WhatIsMyIP ) and that your ports are open. DNS Alternatives: Some users use tools like The customer enters the Technician's ID and clicks "Connect
The customer connects the USB device to their computer and runs the Customer Module Initiating Redirection:
However, technology moves fast. For professionals in 2026, while understanding the setup of is useful for maintaining legacy customers, it is highly recommended to upgrade to USB Redirector Technician Edition V2.x .